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Our team training program is designed to help you improve your team’s communication skills, product knowledge and customer service skills.
Our experienced trainers will work with your team to assess their strengths and weaknesses and create a customized plan to help them achieve their goals.
Your team will learn to deal with a wide range of customer questions, complaints and concerns, providing efficient and effective solutions that exceed their expectations. With our practical, hands-on approach to call center team training, your team will be able to immediately apply what they’ve learned to their work and see real results.
Suitable for call center teams of any size, our program will help you improve your team’s customer satisfaction ratings, increase your sales and build long-term customer relationships.
So if you are ready to take the performance of your inbound call center team to the next level, contact us today!
Maximum number of students per training: 10
Including an extra half-day calibration session/coaching
Our online training courses, webinars and workshops have the same set-up as a classroom training, but in a digital learning environment. You can participate virtually via your computer, app, smartphone or tablet.
A virtual training is a training that we facilitate from one of our locations. You follow these from your own living or working environment.
You only need a computer, smartphone or iPad and a stable internet connection.
In addition to the calibration sessions and coaching, we also offer our unique e-Learning platform; the LurnR e-Learning Academy, with which your employees can safeguard the knowledge gained from the training by following various exercises virtually.
We thus offer a solution that can be fully integrated into daily business operations and that seamlessly connects to what the trainees have learned during the training and that will contribute to guaranteeing the quality of the conversations and overall communication.
Your employees receive individual access to this online platform. This academy is enriched with various e-learnings in the field of communication training, tips and tricks and theoretical knowledge, so that employees continue to develop within their field.
It is also possible to fully design this e-learning environment in your house style and with e-learning modules specifically tailored for you.
These modules are in webinar format, video lessons with audio and supplemented with downloadable documents.
