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14 Route d'Autun
71540 Lucenay-l'Évêque, France
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SIRET: 885 206 581 00021

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Knowledge base

Frequently asked questions

Everything about MeetFlow™, Malika™, ValeriaOS™ and e-learning

Account & Billing
4 questions
How do I create an account?
General

Each LurnR product has its own registration page. You sign up via the "Get started" or "Start free" button on the relevant product page. Payment is processed via Stripe — after payment you receive immediate access.

Step by step:

  • Go to the product page (MeetFlow™, Malika™ or ValeriaOS™)
  • Click the sign-up button and fill in your details
  • Pay securely via Stripe (iDEAL, credit card or SEPA)
  • Receive your login credentials by email immediately
  • Set up 2FA on first login for extra security
How does payment and invoicing work?
Billing

All LurnR products are invoiced via Stripe, one of the safest payment platforms in the world. You pay monthly and can cancel at any time — no annual contract, no hidden costs.

Payment methods: iDEAL, Credit card (Visa/Mastercard), SEPA direct debit. Invoices are automatically sent by email after each payment. Coupon codes can be entered at checkout for a discount.

How do I set up two-factor authentication (2FA)?
Security

On your first login you are automatically prompted to set up 2FA. You receive a 6-digit code by email or authenticator app. Enter it to gain access. On subsequent logins you repeat this process — keeping your account always secure, even if someone knows your password.

2FA is mandatory for all LurnR products — this is part of our GDPR-compliant security policy. Lost access? Use the contact page.

How do I cancel my subscription?
Billing

You can cancel at any time — no notice period, no penalties. You have two options:

  • Via Stripe: Log in to your Stripe customer portal (link in your welcome email) and cancel the subscription directly
  • Via contact page: Submit your cancellation via contact.html with your email address and the product to be terminated

After cancellation you retain access until the end of the paid period. Your data is retained in accordance with our retention policy (standard 365 days) and then automatically deleted.

Privacy & GDPR
4 questions
Is LurnR GDPR-compliant?
GDPR

Yes, fully. All LurnR products are designed with privacy-first as the starting point:

  • EU-only hosting — all data is stored and processed within the European Union
  • TLS 1.3 encryption during data transfer, AES-256 encryption at rest
  • Automatic IP anonymisation in all logs and analytics
  • Configurable data retention (standard 365 days) with automatic deletion
  • Cookie consent system that blocks analytics when "Essential only" is chosen
  • Sub-processor documentation available (OpenAI, Railway, Cloudflare)

ValeriaOS™ also has a built-in GDPR compliance checker in the admin dashboard with a visual score of 0-10.

How do I request my data or have it deleted?
GDPR

As a user you always have the right to access, correct and delete your personal data (DSAR — Data Subject Access Request). This can be done in two ways:

  • ValeriaOS™: Via the admin dashboard → GDPR section → "DSAR Export" button for a complete data overview
  • All products: Submit your request via the contact page. We respond within 30 days in accordance with the GDPR deadline.

After deletion your data is permanently erased from all systems including backups, in accordance with our retention policy.

Can I request a Data Processing Agreement (DPA)?
GDPR

Yes. A Data Processing Agreement (DPA) is available for all paying customers. This is a standard document in accordance with GDPR that formally records the processing of personal data.

Submit your DPA request via the contact page with your company name and the relevant product. We will send the DPA within 5 working days for signing.

How does the cookie consent system work?
Privacy

On first visit a cookie banner appears with two options: "Essential only" or "Accept all". The choice is saved so the banner does not return on subsequent visits.

If a visitor chooses "Essential only", all analytics scripts (Google Analytics, Meta Pixel, Hotjar etc.) are blocked. Only functionally necessary cookies are loaded. This way we fully comply with GDPR cookie legislation.

MARA™ — Tools & coaching
2 questions
Which tools are included in MARA™?
MARA

MARA™ includes 8 AI-powered career coaching tools: CV Builder, Cover Letter Generator, Interview Prep, Salary Negotiator, LinkedIn Optimizer, Career Path Planner, Skills Assessment and Job Match Finder. Each tool can be tried once for free, no account needed.

Does MARA™ also offer live coaching?
MARA

Yes. In addition to the AI tools, MARA™ lets you book live coaching sessions with certified career coaches. This is available in the Pro and Enterprise plans. Sessions are scheduled via the MARA™ dashboard.

MARA™ — Account & credits
2 questions
Can I try MARA™ for free?
MARA

Yes. Every MARA™ tool can be used once for free — no account, no credit card. Want unlimited access? Choose a paid plan. All plans come with a 14-day money-back guarantee.

How does the MARA™ credit system work?
MARA

MARA™ works with a one-time payment per plan — no subscription. The Starter plan includes a fixed number of credits; with Pro and Enterprise, credits are unlimited. You can buy extra credits via your dashboard if your Starter plan runs out.

MeetFlow™ — Video & connection
2 questions
How do I start a MeetFlow™ video call?
MeetFlow

Log in to your MeetFlow™ dashboard and click "New meeting". You instantly get a unique room link to share with participants. No downloads or installations needed — everything runs in the browser.

You can also schedule a meeting and have the link sent automatically by email.

I'm having connection issues during a call — what can I do?
MeetFlow

First check your internet connection (at least 5 Mbps up/down recommended). Also try the following:

  • Close other tabs and applications that use bandwidth
  • Turn off your camera if audio alone is sufficient
  • Use a wired connection instead of Wi-Fi
  • Reload the page or switch browsers (Chrome/Edge recommended)
MeetFlow™ — AI & BYOK
2 questions
How does the AI meeting summary work?
AI

After every meeting, MeetFlow™ automatically generates a summary with the key points, action items and decisions. This transcript is available in your dashboard and can be shared with participants.

What is BYOK and how do I set it up?
BYOK

BYOK (Bring Your Own Key) means you can use your own OpenAI API key. Go to Settings → AI → BYOK in your dashboard and enter your API key. This gives you full control over your AI costs and usage.

Malika™ — Credits & engines
2 questions
How do Malika™ credits work?
Malika

Malika™ runs on a credit system. Each AI interaction consumes credits depending on the model used and the complexity of the task. You can buy extra credits via your dashboard, or they are topped up automatically with a subscription.

Can I choose which AI model Malika™ uses?
Malika

Yes. In your Malika™ settings you can choose from several AI engines. Each model has different strengths — speed, accuracy or creative ability. You can switch engines per session.

Malika™ — Reports & memory
2 questions
How do I generate a report in Malika™?
Malika

Go to Reports → New report in your dashboard. Select the report type, the period and the desired data. Malika™ generates the report automatically and offers export to PDF or CSV.

How does Malika™'s memory work?
Malika

Malika™ remembers context within a session and can optionally activate long-term memory. This means Malika™ recognizes your preferences, previous analyses and work patterns. You can clear the memory at any time via Settings → Memory → Clear.

ValeriaOS™ — Widget & avatar
2 questions
How do I install the ValeriaOS™ chat widget on my website?
ValeriaOS

Go to your ValeriaOS™ admin dashboard → Widget → Embed code. Copy the script snippet and paste it just before the </body> tag of your website. The widget automatically appears at the bottom right of your page.

You can customize the colors, position, welcome message and avatar in the dashboard.

Can I customize the avatar and personality of ValeriaOS™?
ValeriaOS

Yes, fully. In the admin dashboard you can set your AI assistant's name, avatar image, tone (formal/informal), language and knowledge base. This way ValeriaOS™ fits your brand and audience seamlessly.

ValeriaOS™ — Admin & features
2 questions
What analytics does the ValeriaOS™ admin dashboard offer?
ValeriaOS

The dashboard shows real-time statistics: number of conversations, average conversation length, most frequently asked questions, customer satisfaction and usage patterns. You can filter data by period and export it as CSV.

How do I train ValeriaOS™ with my own data?
ValeriaOS

Go to Admin → Knowledge base → Upload documents. You can add PDFs, text and URLs. ValeriaOS™ processes these automatically and uses them as a source when answering questions. You can update the knowledge base or remove items at any time.

VenueShift™ — Platform & models
2 questions
What is VenueShift™ and how does it work?
VenueShift

VenueShift™ is an AI-powered platform for venue management and event planning. It helps you optimize space usage, plan events and manage bookings with smart AI models.

Which AI models does VenueShift™ use?
VenueShift

VenueShift™ uses predictive models for occupancy rates, dynamic pricing and capacity optimization. The models learn from historical data and automatically adapt to seasonal patterns and trends.

VenueShift™ — Admin & features
2 questions
How do I configure the VenueShift™ admin dashboard?
VenueShift

After your first login, a setup wizard guides you through adding locations, defining spaces, setting availability and inviting team members. After that, you can manage everything from the central dashboard.

Can I add team members with different permissions?
VenueShift

Yes. VenueShift™ supports role-based access control. You can create roles (admin, manager, employee, viewer) with specific permissions per role. Go to Admin → Team → Invite to add a new team member.